Shipping policy

Thank you for shopping at petkits. We are dedicated to providing you with a reliable and transparent shipping experience. Please review our shipping terms below.

1. Processing & Handling Time

  • Handling Time: 1–3 business days (Monday to Friday).
  • Order Cutoff Time: 5:00 PM EST (Eastern Standard Time). Orders placed after 5:00 PM EST will begin processing on the following business day.
  • Weekend Policy: Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Rates, Taxes & Transit Times

We ship exclusively to addresses within the contiguous United States (excluding Alaska, Hawaii, US Territories, and APO/FPO addresses). 
  • Shipping Method: Standard Domestic Shipping
  • Transit Time: 4–7 business days (Monday to Friday)
  • Total Estimated Delivery Time: 5–10 business days (1–3 days handling + 4–7 days transit)
  • Shipping Fee: Flat rate of $4.99 USD on all orders.
  • Taxes & Fees: Sales tax is calculated and added at checkout where applicable. There are no additional customs, duties, or hidden fees for orders within the contiguous United States.

3. Shipment Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. Tracking details will become active within 24 hours.

4. Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact our customer support team at support@petkits.shop within 30 days of delivery. We will immediately process a free replacement or a full refund.

5. Contact Information

If you have any questions regarding our shipping policy, please contact us: