Privacy policy

This Privacy Policy describes how petkits (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from the Site.

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information:

  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, perform analytics on Site usage, and optimize our Site functionality.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information:

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details (including credit card type, billing zip, and last 4 digits), email address, and phone number.
  • Purpose of collection: To provide products or services to you, process payments, arrange for shipping, provide order confirmations/invoices, communicate with you, screen orders for risk or fraud, and provide relevant product updates.
  • Source of collection: Collected directly from you during checkout or account registration.

2. Payment Security & Data Handling

All checkout transactions on petkits are processed through secure, encrypted payment gateways. We do NOT collect, view, or retain your complete credit card numbers or CVV security codes on our servers. Your payment credentials are encrypted using Secure Sockets Layer (SSL/TLS) technology and directly transmitted to certified, PCI-DSS compliant payment processors.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  •  We use Google Analytics and advertising pixels to help us understand how our customers use the Site and to serve targeted marketing communications.
  • We may share your Personal Information to comply with applicable laws, respond to subpoenas, search warrants, or protect our legal rights.

4. Behavioral Advertising & Opt-Out

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting:
  • Digital Advertising Alliance: https://optout.aboutads.info/
  • Network Advertising Initiative: https://optout.networkadvertising.org/

5. Your Privacy Rights (CCPA/CPRA & GDPR)

Depending on your location, including California and other US states, you have specific rights regarding your personal information:
  • Right to Access / Know:** Request details about the categories and specific pieces of personal data we collect.
  • Right to Erasure / Correction: Request the deletion or updating of your personal information.
  • Do Not Sell or Share My Personal Information: We do not sell your personal data for monetary payment. However, sharing data for cross-context behavioral advertising may be defined as "sharing" under California law. You can opt-out at any time by contacting us.

6. Cookies & Tracking Technologies

A cookie is a small amount of data downloaded to your device when you visit our Site. We use functional, performance, analytical, and advertising cookies to remember your preferences and optimize store usage. You can manage cookie behavior directly through your browser preferences.

7. Do Not Track

Because there is no uniform industry consensus on how to interpret "Do Not Track" (DNT) signals, our data collection practices remain operational when DNT signals are detected from your browser.

8. Changes

We may update this Privacy Policy periodically to reflect changes to our operational, legal, or regulatory requirements.

9. Contact Information

For questions regarding our privacy practices, exercising your rights, or submitting a privacy inquiry, please contact us: