FAQ's

1. Shipping & Delivery

  • What are your shipping times?
    For customers within the United States, our standard domestic shipping takes between 5 to 10 business days to arrive after processing.
  • How long does order processing take?
    All orders are processed within 1 to 3 business days (Monday – Friday). Orders are not processed or shipped on weekends or major holidays. You will receive an email confirmation containing tracking details once your package has shipped.
  • How much does shipping cost?
    We offer a transparent flat-rate standard shipping fee of $4.99 USD for all orders delivered within the United States.

2. Orders & Tracking

  • How can I track my order?
    Once your order has been processed and shipped, we will send an automated email containing your tracking number. Tracking details usually update and become active within 24 to 48 hours of dispatch.
  • Can I cancel or change my order?
    If you need to change or cancel your order, please contact us immediately at support@petkits.shop. Once an order has entered our automated processing queue or has been shipped, we are unable to cancel or alter the shipment details.

3. Payments & Billing

What payment methods do you accept?
We accept major secure credit and debit cards, including:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Visa Electron
  • Discover
  • Diners Club
All transactions are securely processed in US Dollars (USD $).
  • Are there any hidden fees or restocking fees?
    No. There are absolutely no hidden handling fees or restocking fees ($0 restocking fee). The final amount, including shipping ($4.99) and any applicable sales taxes, will be displayed clearly at checkout before you authorize payment.

4. Returns & Refunds

  • What is your return policy?
    We offer a 30-day return window from the date your item is delivered. To be eligible for a return, the item must be completely unused, unworn, in its original packaging, and in the same condition that you received it.
  • Who pays for return shipping & how do I get a return label?
    Return labels are downloadable and printable. Customers are responsible for purchasing, downloading, printing, and paying for their own return shipping labels and packaging. Original shipping fees ($4.99) are non-refundable.
  • How do I initiate a return?
    To start a return process, please email us at support@petkits.shop with your order number. Our support team will review your request and respond within 24 hours  with approval and return authorization instructions. Items sent back without prior approval will not be accepted.

5. Customer Support

How can I contact you?
We are here to help! You can reach us via our official contact details: